These terms govern your use of the Speed to Lead service provided by Odris Systems Ltd. By subscribing to or using the service, you agree to these terms in full. If you do not agree, do not use the service.
Odris will configure and operate the Speed to Lead system for you, connecting to your BYOA Accounts and your enquiry intake source (web form, landing page, or equivalent). The Service will:
Odris reserves the right to update or improve the Service at any time. We will give you reasonable notice of any changes that materially affect your use of the Service.
The Service operates on a Bring Your Own Accounts basis. You are responsible for:
Odris is not responsible for any service degradation, messaging failures, or costs arising from issues with your BYOA Accounts, including account suspension, rate limiting, or provider outages.
4.1 The Service is provided on a monthly rolling subscription. Fees are as set out in your order confirmation or as otherwise agreed in writing.
4.2 Payment is due in advance at the start of each billing period. Odris reserves the right to suspend the Service if payment is not received within 7 days of the due date.
4.3 We may increase fees by giving you 30 days' written notice. If you do not wish to accept the new fees, you may cancel the Service before the increase takes effect.
4.4 All fees are exclusive of VAT, which will be added where applicable.
Odris will aim to have the Service live within 48 hours of receiving all required credentials and configuration information from you. This timeline is an estimate only and is subject to the timely provision of information and access by you.
6.1 By you: You may cancel your subscription at any time by giving us at least 14 days' written notice before your next billing date. No refunds are given for any part of the current billing period already paid.
6.2 By us: We may suspend or terminate the Service immediately if you: breach these terms and fail to remedy the breach within 7 days of notice; fail to pay any sum due; use the Service in a way that is unlawful or harmful to third parties; or become insolvent.
6.3 On termination, Odris will delete your configuration data and Enquiry Data from our systems within 30 days, unless we are required by law to retain it.
You must not use the Service to:
8.1 You are the data controller for all Enquiry Data processed by the Service. Odris is your data processor.
8.2 Our Data Processing Agreement (DPA), which forms part of these terms, sets out our obligations as processor, including security measures, sub-processor use, and how we will assist you in meeting your UK GDPR obligations.
8.3 You warrant that you have a lawful basis to process the Enquiry Data and that your privacy notice adequately informs prospects that their data will be used for automated first-response purposes.
8.4 The AI scoring component uses your Anthropic API key and processes Enquiry Data through Anthropic's API. You are responsible for ensuring your use of Anthropic's services is compliant with Anthropic's usage policies and applicable data protection law.
9.1 The Speed to Lead system, workflow logic, prompts, and related intellectual property remain the property of Odris Systems Ltd at all times.
9.2 You retain all rights to your own data, including Enquiry Data and any content you provide to configure the Service.
9.3 Odris may use your business name and logo as a client reference unless you notify us in writing that you object.
10.1 Odris warrants that it will provide the Service with reasonable skill and care.
10.2 The Service is provided for business use only. We do not warrant that the Service will be error-free, uninterrupted, or that any particular result will be achieved.
10.3 To the maximum extent permitted by law:
10.4 Nothing in these terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.
Both parties agree to keep confidential any non-public information received from the other party in connection with the Service, and not to disclose it to any third party without prior written consent, except as required by law or as necessary to perform obligations under these terms.
Neither party will be liable for any failure or delay in performance caused by circumstances beyond their reasonable control, including but not limited to internet infrastructure failures, third-party provider outages (including Twilio, Anthropic, or your SMTP provider), or acts of God.
These terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Before commencing formal proceedings, both parties agree to attempt to resolve any dispute by good-faith negotiation for a period of 30 days.
These terms, together with any order confirmation and the Data Processing Agreement, constitute the entire agreement between you and Odris in relation to the Service and supersede all prior representations, negotiations, and agreements.
We may update these terms from time to time. We will give you at least 30 days' notice of any material changes by email. Continued use of the Service after that notice period constitutes acceptance of the updated terms.
For any questions about these terms, contact us at legal@odrissystems.com or write to us at our registered address.